How much does shipping cost?
We offer FREE EXPRESS SHIPPING within New Zealand, including rural addresses. Please go our delivery page to learn more about delivery times frames.
Can I specify a delivery date for my order?
Yes of course! We pride ourselves on our ability to deliver our FOXY BOXY gift boxes quickly and efficiently. We always endeavour to deliver your gift as close to your preferred delivery as possible.
Select your desired date on the Requested Delivery Date (below where you put in the Gift Message on the gift box page).
I did not receive my order confirmation email?
The order confirmation email is automatically sent from our system when you complete your checkout. The main problem we see is people incorrectly entering their email address. Please email us and we can check your email address is correct in our system. It’s important we have the correct email, otherwise you will also miss out on all the important courier updates, for example when your gift is delivered 🙂
If you have a Hotmail email address please check your spam/junk folder before contacting us … thanks 🙂
Can I send a gift box to a quarantine hotel?
Yes absolutely, we frequently send out gift boxes to people in managed isolation facilities in both the North Island and the South Island. You will need to know their full name, room number and address of the hotel.
Can I choose any of your gift boxes for a bridesmaid gift box?
Yes of course! Many of our gift boxes are suitable as bridesmaid / maid of honour proposal gift boxes. We can update your gift box to have the beautiful blush ribbon and “will you be my bridesmaid?” or “will you be my maid of honour?” swing tag … bride squad perfection! Purchase the gift box you love and contact us with your order number, easy.
Can you send us a printable invoice?
Absolutely! If you require a printable pdf invoice please contact us and we’ll email one through to you.
Do you ship internationally?
We do not ship internationally at this stage, due to the perishable and fragile nature of some of our gifts.
I need to send multiple boxes to different addresses?
Can I customise the gift box?
We understand there is a need to customise a gift box occasionally. Maybe your giftee has food allergies, dietary restrictions or you just want to make sure the gift is the perfect fit. Whatever the case may be, please use our contact page to get started customising a gift box today.