FOXY BOXY FAQs

At FOXY BOXY, we want sending a thoughtful gift to be as easy as possible! The price of our gift boxes includes delivery anywhere in New Zealand, so there are no extra shipping costs to add at checkout for standard delivery. Delivery to rural addresses is $8. FOXY BOXY provides one of the fastest and most reliable gift delivery services in New Zealand. Please go our delivery page to learn more about delivery times frames.

We offer fast nationwide delivery, making it easy to surprise someone special, even when they’re miles away! Our courier service generally delivers overnight to New Zealand urban addresses, although delivery times can vary depending on the destination and courier network. Rural deliveries are less predictable and can take 1–3 days.

Place your order before 4pm Monday – Thursday for next day urban delivery.

Yes! We use the NZ Post Express Overnight Courier Service to get your FOXY BOXY gift to its destination as quickly as possible. Most urban addresses throughout New Zealand can receive their gifts the next working day, depending on the dispatch time and courier service.

While we do our very best to get your gift there promptly, overnight delivery isn’t guaranteed to every destination. Rural addresses and unforeseen courier delays can take longer.

Our courier collections happen Monday through Friday. Saturday and Sunday orders are collected on Monday for Tuesday delivery.

You can place your order in advance for a special occasion, making it easy to organise birthday gifts, thank-you gifts, celebrations and other thoughtful surprises. You can select the delivery date on the gift box page, below the gift message field.

As our gift boxes are dispatched using a courier service, we can’t 100% guarantee delivery on an exact date.

If no delivery date is selected, we’ll dispatch your gift box with our next available courier collection so it can be on its way to the lucky recipient as soon as possible!

Absolutely! We deliver FOXY BOXY gift boxes nationwide, including rural addresses throughout New Zealand.

Rural deliveries can take 1–3 days compared with standard overnight urban delivery service, so we recommend ordering early if your gift is needed for a particular occasion. Please ensure the recipient’s address and any rural delivery details are entered correctly at checkout.

Our courier will follow the delivery instructions and procedures applicable to the destination. Depending on the address and courier requirements, the parcel may be left in a suitable safe place or a delivery notification may be provided if delivery isn’t possible.

If you’re sending a surprise gift, it’s worth considering whether the recipient has a safe place for parcels to be left. Please also ensure their delivery address and contact details are correct when placing your order.

We highly recommend sending the gift box to the persons place of work. First and foremost that’s where they are likely to be Monday to Friday. They get a nice surprise during their work day and can show off to their colleagues.

We know it’s exciting to send a gift, and sometimes it’s just as exciting to know when it will arrive! Once your order has been collected by the NZ Post couriers and scanned into the system, you will receive an automated email with the courier tracking information, to follow its delivery progress. You will receive a second automated email when the gift box is delivered.

If you have any questions or concerns about your delivery, please get in touch with our friendly team and we’ll do our best to help.

Absolutely! FOXY BOXY delivers gift boxes to business addresses throughout New Zealand, making it easy to send thoughtful gifts to clients, colleagues, employees and business partners.

Whether you’re thanking a valued client, celebrating a team achievement, welcoming a new staff member or sending a gift to mark a successful property sale, we can help you make a wonderful impression. We also offer corporate gifting options for businesses looking for something extra special.

At this stage, FOXY BOXY specialises in delivering beautiful gift boxes only within New Zealand. We make it easy to send a thoughtful surprise to friends, family, clients and colleagues across the country, without needing to organise delivery yourself.

We understand how important it is for a gift to arrive on time, especially when it’s for a birthday, celebration or another special occasion.

Although we dispatch orders promptly, courier delays can occasionally occur due to weather, high parcel volumes or other circumstances outside our control. If your gift hasn’t arrived within the expected delivery timeframe, please contact us with your order details. We’ll do our best to help you track it down and find out what’s happening.

Ordering a beautiful gift box from FOXY BOXY is easy! Simply browse our collection of New Zealand gift boxes, choose the perfect gift, add your personalised gift message and enter the recipient’s delivery details at checkout. Complete your payment, and we’ll take care of the rest!

We’ll lovingly prepare your gift box and get it on its way to make someone’s day extra special.

Check your junk or spam folder first. If it’s still missing, contact us.

The order confirmation email is automatically sent from our system when you complete your checkout. The main problem we see is people incorrectly entering their email address. Please email us and we can check your email address is correct in our system. It’s important we have the correct email, otherwise you will also miss out on all the important courier updates, for example when your gift is delivered 🙂

Absolutely! You can order ahead for birthdays, anniversaries, celebrations and other special occasions. Simply select your preferred delivery date on the gift box page, if this option is available.

If no delivery date is selected, we’ll dispatch your gift box with our next available courier collection so it can reach the lucky recipient as soon as possible. Please remember that courier delivery dates cannot always be guaranteed.

Absolutely! If you’re sending gifts to several people at different addresses, we’re happy to help make gifting easier. For only 2 or 3 deliveries, please place a separate order for each recipient so that each gift has the correct delivery address and personalised message.

If you are sending more than 3 gifts, please get in touch via our contact form. You can place an order and then send us a spreadsheet/list which includes: recipient name, gift message and delivery address.

Sending gifts to clients, staff, friends or family? FOXY BOXY makes thoughtful gifting across New Zealand a breeze!

We offer secure online checkout so you can order your FOXY BOXY gift box with confidence. We accept credit and debit cards, including Visa and Mastercard. For a faster checkout, you can also use Apple Pay, Google Pay or Link by Stripe, where available. All payments are securely processed through Stripe.

For corporate gifting and business accounts, please contact our friendly team to discuss ordering and payment arrangements.

Need to make a change? Please contact us as soon as possible with your order number and the details of the change you’d like to make. We’ll do our very best to help, provided your gift box hasn’t already been dispatched.

As we work hard to get gifts on their way promptly, changes may not be possible once an order has left FOXY HQ.

Of course! Every FOXY BOXY gift box includes a full-sized folded greeting card with your personal message, so you can let someone know you’re thinking of them, even when you can’t be there in person.

Simply select the card of your choice on the gift box page and enter your message when placing your order. If you do not select a card we’ll select a greeting card that suits your message and the occasion. We’ll take care of the little details to make your gift feel extra special.

Of course! The easiest way to get a GST invoice is to reply to your order confirmation email. We will email reply and attach a PDF invoice.

If you create an account on our website, and log in before placing orders, you’ll be able to see your order history and download your PDF invoices. This feature is particularly helpful for businesses. Of course, you can always email us and we’ll happily email through the invoice 🙂

Our gift boxes are sent as gifts, and we don’t include pricing information intended for the recipient inside the gift presentation.

Yes! Corporate gifting is one of our specialities. Whether you’re thanking valued clients, welcoming new employees, celebrating a success or showing appreciation to your team, FOXY BOXY can help you make a lasting impression.

We offer a range of beautiful New Zealand gift boxes, along with tailored gifting options for businesses. From individual client gifts to larger orders, we’re here to make corporate gifting easy, thoughtful and memorable.

Yes! FOXY BOXY can help businesses organise gift box orders for multiple recipients throughout New Zealand. This is ideal for client appreciation, staff celebrations, Christmas gifting, property settlements and other business occasions.

We can also discuss customised branding and gifting options to suit your business. We offer low order minimums, fast turnaround times, and tons of flexibility.
Contact our team to discuss your quantities, delivery addresses, budget and preferred gift boxes, and we’ll help make the process as straightforward as possible.

Absolutely! Ordering ahead is a great way to get organised for Christmas gifting. Our Christmas ordering becomes available from the end of October. We recommend placing your order early, especially for corporate gifts and multiple deliveries. Every year our Christmas stock is limited and popular gift boxes do sell out.

Absolutely, we can create a custom gift box for you. Simply contact us.

We’ll put together the gift box, photograph it and send you a private link to your custom gift box. If you need any changes, simply email us and we’ll edit the products and update the gift box online.

Once you’re happy with the gift box, you can easily checkout securely online, as per usual.